As a management consultant, you analyze information to make data-driven recommendations that’ll overcome issues and improve your customer’s bottom line.
You fix problems. Reorganize teams. Reduce inefficiencies. Help move companies from red to black.
Ironically, though, you may be having difficulty accurately assessing your own company’s performance. You always put clients first, right?
It’s a classic scenario within service-based businesses. You give everything to others and then find yourself manually poring over spreadsheets, frantically chasing down documents, talking to team leads, and eventually finding – and fixing – problems.
To make things more complicated, the software you’ve purchased over the years to facilitate an array of tasks may not play well together. In fact, what you have is a tangle of disparate tools creating silos of trapped information, keeping you from the insight needed to unravel issues and grow your organization.
You wish that your sales, delivery and administration to-dos and teams were all on the same page so you can get the big picture. You wouldn’t advise clients to use this approach – so why are you doing it?
Perhaps, it’s time to mind your own business. But where do you start?
Information silos pop up when new data is created but not integrated or aggregated in a way that you can strategically leverage it across a business. This is likely to occur with tool sprawl and the problems that result when applications don’t communicate well with each other.
Mark van Leeuwen is the CEO of VOGSY, the Google business software pioneers. Mark has held leading roles in software and service businesses on all continents and led growth in uncharted territories for 20 years. He’s also a stickler for simplicity and transparency and doing more with less.