Position Type: Full-Time (preferred) or Contractor (dedicated)
Reports to: CEO
How will you spend your day?
You will work from our beautiful location on Newbury Street, Boston.
Customer onboarding: Drive the customer onboarding experience to ensure our customers are onboarded successfully, in a timely fashion and are utilizing VOGSY to drive their business growth.
Customer training: Engage with customers to help them fully understand how to use our product and provide best practices to enhance user adoption.
Customer support: Own the support process for your customers from notification to resolution, liasing with other internal teams to successfully reach the desired outcome.
What are your other responsibilities?
Identify improvements and engage with customers to gather feedback and help set the product direction.
Develop training materials and product aids to enhance the user experience.
Collaborate with the development and product teams to understand new functionality and how our customers can benefit.
Provide regular updates to leadership on onboarding status.
How to stand out?
Experience in a similar role, specifically providing customer support and solving customer problems in a cloud computing environment.
Ideally, experience in a fast paced software environment.
Awareness of the basic financial concepts of quote to cash
Knowledge of professional services organizations and can demonstrate understanding of their business goals and operating models.
Intellectually curious, and can quickly learn and apply understanding to solve problems for customers.
Excellent collaboration and communication skills, both verbal and written. Can articulate and confidently communicate with all stakeholder levels internally, and within customer and partner organizations.
Strong relationship building skills to maximize customer engagement.
Calm and positive can-do attitude.
If you believe you are the right person for this challenge, let us know why by getting in touch with a cover letter and CV.
Interested in the Customer Success Specialist role or have questions?
We’re always interested in chatting with fresh, motivated talent.
Please email us at email@example.com with your employment-related questions, or use the contact form.
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