Customer Success Specialist

Location: Boston, Massachusetts

Position Type: Full-Time (preferred) or Contractor (dedicated)

Reports to: CEO

How will you spend your day?

You will work from our beautiful location on Newbury Street, Boston.

Customer onboarding: Drive the customer onboarding experience to ensure our customers are onboarded successfully, in a timely fashion and are utilizing VOGSY to drive their business growth.

Customer training: Engage with customers to help them fully understand how to use our product and provide best practices to enhance user adoption.

Customer support: Own the support process for your customers from notification to resolution, liasing with other internal teams to successfully reach the desired outcome.

What are your other responsibilities?

• Identify improvements and engage with customers to gather feedback and help set the product direction.
• Develop training materials and product aids to enhance the user experience.
• Collaborate with the development and product teams to understand new functionality and how our customers can benefit.
• Provide regular updates to leadership on onboarding status.

How to stand out?

• Experience in a similar role, specifically providing customer support and solving customer problems in a cloud computing environment.
• Ideally, experience in a fast paced software environment.
• Awareness of the basic financial concepts of quote to cash
• Knowledge of professional services organizations and can demonstrate understanding of their business goals and operating models.
• Intellectually curious, and can quickly learn and apply understanding to solve problems for customers.
• Excellent collaboration and communication skills, both verbal and written. Can articulate and confidently communicate with all stakeholder levels internally, and within customer and partner organizations.
• Strong relationship building skills to maximize customer engagement.
• Calm and positive can-do attitude.