Customer Success Specialist

Location: Boston, Massachusetts

Position Type: Full-Time (preferred) or Contractor (dedicated)

Reports to: CEO

How will you spend your day?

You will work from our beautiful location on Newbury Street, Boston.

Customer onboarding: Drive the customer onboarding experience to ensure our customers are onboarded successfully, in a timely fashion and are utilizing VOGSY to drive their business growth.

Customer training: Engage with customers to help them fully understand how to use our product and provide best practices to enhance user adoption.

Customer support: Own the support process for your customers from notification to resolution, liasing with other internal teams to successfully reach the desired outcome.

What are your other responsibilities?

  • Identify improvements and engage with customers to gather feedback and help set the product direction.
  • Develop training materials and product aids to enhance the user experience.
  • Collaborate with the development and product teams to understand new functionality and how our customers can benefit.
  • Provide regular updates to leadership on onboarding status.

How to stand out?

  • Experience in a similar role, specifically providing customer support and solving customer problems in a cloud computing environment.
  • Ideally, experience in a fast paced software environment.
  • Awareness of the basic financial concepts of quote to cash
  • Knowledge of professional services organizations and can demonstrate understanding of their business goals and operating models.
  • Intellectually curious, and can quickly learn and apply understanding to solve problems for customers.
  • Excellent collaboration and communication skills, both verbal and written. Can articulate and confidently communicate with all stakeholder levels internally, and within customer and partner organizations.
  • Strong relationship building skills to maximize customer engagement.
  • Calm and positive can-do attitude.

If you believe you are the right person for this challenge, let us know why by getting in touch with a cover letter and CV.

Interested in the Customer Success Specialist role or have questions?

We’re always interested in chatting with fresh, motivated talent.

Please email us at with your employment-related questions, or use the contact form.

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