NOW HIRING
Customer Success Specialist
Location: Boston, Massachusetts
Position Type: Full-Time (preferred) or Contractor (dedicated)
Reports to: CEO
How will you spend your day?
You will work from our beautiful location on Newbury Street, Boston.
Customer onboarding: Drive the customer onboarding experience to ensure our customers are onboarded successfully, in a timely fashion and are utilizing VOGSY to drive their business growth.
Customer training: Engage with customers to help them fully understand how to use our product and provide best practices to enhance user adoption.
Customer support: Own the support process for your customers from notification to resolution, liasing with other internal teams to successfully reach the desired outcome.
What are your other responsibilities?
- Identify improvements and engage with customers to gather feedback and help set the product direction.
- Develop training materials and product aids to enhance the user experience.
- Collaborate with the development and product teams to understand new functionality and how our customers can benefit.
- Provide regular updates to leadership on onboarding status.
How to stand out?
- Experience in a similar role, specifically providing customer support and solving customer problems in a cloud computing environment.
- Ideally, experience in a fast paced software environment.
- Awareness of the basic financial concepts of quote to cash
- Knowledge of professional services organizations and can demonstrate understanding of their business goals and operating models.
- Intellectually curious, and can quickly learn and apply understanding to solve problems for customers.
- Excellent collaboration and communication skills, both verbal and written. Can articulate and confidently communicate with all stakeholder levels internally, and within customer and partner organizations.
- Strong relationship building skills to maximize customer engagement.
- Calm and positive can-do attitude.
If you believe you are the right person for this challenge, let us know why by getting in touch with a cover letter and CV.
Interested in the Customer Success Specialist role or have questions?
We’re always interested in chatting with fresh, motivated talent.
Please email us at info@vogsy.com with your employment-related questions, or use the contact form.